Loading...
One of the largest and most prestigious Bus Operators in North India was looking for a GDS provider to manage their Bus Operations, which would support their plan to expand the business. Their vision was to have Extensive features and reports on the software help manage the growing fleet and team with ease, providing insights to plan expansions based on data.
Medium Operators, when embarking on the journey to become one of the Large Operators usually struggle to manage the growing fleet, allocate resources and plan routes, leading to loss of revenue.
Software Lag: The software being used by the bus operator was very slow and took too much of his time to make any updates or changes.
Software Limitations: The limited features being offered by the software were limiting the expansion plans of the bus operator.
Data Availability: With the available reports on the software the Bus Operator was not able to get the data he needed to plan the schedules and services as per the changing demands of the market.
Poor Support: For any issue or requirement communicated to the SaaS provider, no proper and timely support was given to the Bus Operator.
As the leading technology provider in the market, Bitla provided the bus operator with:
Bilta, though having great competition, still manages to bring out the best solutions to its operators. It tries to give its customers the best-simplified products necessary for their growth and to make their business easygoing. Through strategic investments in technology and process improvements, Bitla transformed the operations by achieving significant cost savings, improving efficiency, and enhancing customer satisfaction of the bus operator. By embracing innovation and prioritising the needs of the business and its customers, the bus operator positioned itself as one of the marketing leaders in the north India Market.
